Privacy Policy
Last Updated: October 7, 2026
This Privacy Policy describes the manner in which BelcourCase ("we," "our," or "us") obtains, handles, discloses, and protects personal information when you visit belcourcase.com (the "Site"), shop with us, or communicate with us in any other way.
BelcourCase is a retail brand run by NEXVORA INNOVATIONS LIMITED. The store is built on Shopify, and it is Shopify's technology and commerce tools that keep the Site running from one day to the next.
If this Privacy Policy and our Terms of Service ever point in different directions on how personal information is collected, handled, processed, or shared, the terms set out here prevail for those privacy questions.
By continuing to use or browse the Site, you confirm that you have read this Privacy Policy and understand it.
Categories of Personal Information
In this Privacy Policy, personal information means any data that identifies an individual, describes or relates to that individual, or can reasonably be tied back to them, within the limits of applicable law.
The kinds of information we may collect vary with the way you use BelcourCase. They include the following:
Contact Information: Your name, billing and delivery addresses, email address, and telephone number.
Order and Transaction Information: A record of the phone cases you look at, add to your cart, buy, return, exchange, or cancel, plus the order and transaction records that accompany them.
Payment-Related Information: Details connected with purchases completed at our secure checkout, including through Shopify Payments where it applies. Your card number is passed straight to our payment partners, and complete card details are not kept by us.
Account Information: The credentials you sign in with, the preferences you save, and anything else attached to a customer account, should account features be available and you choose to use them.
Customer Support Information: Correspondence you send to our support team, whether by email or through the contact form, including any return or refund request.
Device and Usage Information: Technical details such as your IP address, the type of browser and device you use, your operating system, the referring page, the pages you view, and the ways you interact with the Site.
Cookies and Similar Technologies: What cookies, tags, pixels, and other such tools record. These make it possible for the Site to work, to remember your settings, to gauge its performance, to stay secure, and, where relevant, to support marketing.
How We Obtain Personal Information
We obtain personal information through several channels, including:
Information you hand over yourself, for instance at checkout, in an account, in a message to customer support, on a form, through a mailing-list sign-up, or in a return or refund request.
Information recorded automatically as you move around the Site, by means of cookies, pixels, analytics tools, and similar technology.
Information relayed to us by Shopify, and by vendors who handle customer care, security, and fraud screening, as well as hosting, checkout, payments, fulfillment, shipping, and analytics.
Information that advertising and marketing partners send us, provided the law allows that exchange and it respects the consent and privacy choices you have expressed.
Our Uses of Personal Information
We may use personal information for legitimate business and operational purposes, such as the following:
- Completing purchases and payments, then following through with delivery, returns, exchanges, and refunds.
- Replying to customer inquiries and offering assistance.
- Keeping the Site operational, secure, and continually refined.
- Updating you on the progress of your orders and transactions.
- Tracking how well the Site performs and resolving technical faults.
- Identifying, investigating, and helping to prevent fraud, unauthorized transactions, misuse, and threats to security.
- Sending transaction-related messages, among them order confirmations, shipping notices, and fulfillment alerts.
- Offering marketing messages or promotions when the law allows and your stated preferences permit.
- Maintaining sound records of our business and transaction activity.
- Honoring the legal duties that bind us, and standing behind our agreements and policies.
- Upholding the rights of BelcourCase, NEXVORA INNOVATIONS LIMITED, our customers, and other affected parties, together with their safety, property, and legitimate interests.
Who Receives Personal Information
Where reasonably necessary, we may pass personal information to service providers and other third parties so that BelcourCase can operate, transactions can be completed, and our services can be delivered.
These recipients may include:
Shopify: The platform behind our storefront, covering hosting, checkout, and the supporting infrastructure.
Payment Providers: Companies that process customer payments on our behalf, such as Shopify Payments where it is in use.
Fulfillment and Shipping Providers: Partners who prepare, dispatch, deliver, and track orders.
Customer Support and Communication Providers: Vendors that carry our emails, service notices, and messages to customers.
Analytics and Advertising Providers: Firms that help us understand how the Site is used, measure how it performs, and carry out marketing wherever the law allows it.
Security and Fraud Prevention Providers: Specialists who guard purchases and customers, as well as the Site itself, from fraud and unauthorized access.
Public Authorities, Regulators, and Other Parties: Recipients of information when disclosure is required by law or legal proceedings, or is justified to defend legal rights, personal safety, property, or security.
Business Successors or Transaction Parties: Parties to a corporate event such as an asset sale, financing round, reorganization, merger, or acquisition.
Every provider handles personal information under its own obligations, contractual terms, and the law that applies to it.
Analytics and Advertising Technologies
To understand how visitors use the Site, keep it running smoothly, retain preferences, and evaluate performance, BelcourCase may employ cookies, pixels, analytics software, and comparable tools, and it may also use them to support advertising where permitted.
Where you are located, and which tools the Site provides, will determine whether you can adjust certain cookie or privacy settings.
Platforms run by other companies, for example Google or Meta, also provide advertising and privacy tools, and your own browser lets you manage several of these controls as well, where applicable.
If you disable or restrict any of these technologies, certain features of the Site may not work as intended.
Shopify and Platform Features
The BelcourCase storefront is hosted on Shopify. Shopify may process personal information where that is necessary for it to run and protect its commerce platform, to keep improving it, and to support the services connected to it.
In addition, Shopify may handle certain data independently, applying its own terms and privacy practices as well as the relevant law.
Customers who would like more information about how Shopify treats personal information can read Shopify's published privacy materials.
Links to Third-Party Services
The Site may contain links to separate external websites or services, for instance those involved in payment handling, package tracking, or other functions related to your order.
These external services set their own terms, security measures, and privacy standards. Neither BelcourCase nor NEXVORA INNOVATIONS LIMITED accepts responsibility for how third parties that run their own sites handle privacy, or for what those sites contain.
Before you share personal information with any outside service, we recommend reading its privacy policy.
Children's Privacy
Children are not the audience for the Site. Our phone cases are not promoted or sold here as a means of obtaining personal information from minors.
We do not intentionally collect children's personal information where applicable law would prohibit doing so.
Should you believe that a child has given us personal information without proper authorization, please contact us so that we can review the situation and take appropriate action where it is warranted.
Security and Retention
We use reasonable administrative, technical, and organizational safeguards intended to shield personal information from loss, alteration, misuse, and unauthorized access or disclosure.
Even so, no online transmission, storage system, or protective measure can be made completely secure. For this reason, we cannot guarantee that personal information is protected in all situations.
The period for which we hold personal information is whatever is reasonably needed for reasons such as:
- Fulfilling orders and preserving the related transaction records.
- Answering support requests from customers.
- Preserving accurate business records.
- Complying with tax, accounting, regulatory, and other legal obligations.
- Resolving returns, refunds, disputes, and any claims connected to them.
- Applying and upholding our agreements and policies.
- Detecting fraud and security incidents and taking steps to stop them.
Retention periods differ according to the category of information, the reason it was collected, and what the law requires.
Your Privacy Rights and Choices
Your place of residence, together with the privacy laws that cover you, determines which rights you have concerning your personal information.
Where they apply, those rights may extend to the following:
- Ask to see some of the personal information we keep about you.
- Ask us to correct any personal information that is inaccurate.
- Ask us to delete personal information that is eligible for deletion.
- Ask us to restrict certain processing, or object to it if that right applies.
- Ask to receive certain personal information in a portable format, where that right applies.
- Take back your consent for any processing that relies on it.
- Change your cookie or advertising preferences in places where the Site offers that option.
- Stop receiving marketing emails by using the unsubscribe link that comes with them.
These rights are not the same in every jurisdiction, and the law may attach limits or exceptions to them.
If you wish to exercise a right that applies to you, contact us through the details set out below. For some requests, we may first need reasonable proof of your identity.
We will not treat anyone unlawfully differently because they exercised privacy rights that applicable law gives them.
International Data Transfers
BelcourCase operates through an international e-commerce infrastructure, so personal information about you may travel to, be stored in, or be processed in a country or region different from your own.
Those locations may include wherever NEXVORA INNOVATIONS LIMITED or Shopify is based, as well as the countries where our payment partners, shipping carriers, fulfillment vendors, and other service providers operate.
Whenever the law demands protective safeguards when personal information is moved across borders, we put suitable measures in place to comply.
Amendments to This Privacy Policy
This Privacy Policy may be amended periodically as our business practices, technology, or service providers change, or when legal requirements or operational needs call for it.
When an amendment is made, the revised version will be posted on this page and the "Last Updated" date above will be changed accordingly.
We encourage you to look over this Privacy Policy every so often so that you remain aware of how we handle personal information.
Contact Information
Should you have a question or request about this Privacy Policy, or wish to raise any other concern, please use the contact details below.
Store Name: BelcourCase
Company Name: NEXVORA INNOVATIONS LIMITED
Company Number: 80415712
Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong
Email: support@belcourcase.com
Phone Number: +1 315 961 7313
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.